Mivartcolour Returns Policy:
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products.
In the rare case where the goods are faulty or our item description on our website is incorrect or the goods do not conform to our Terms and Conditions, return the item to us within 30 days of receipt for a replacement or a full refund and we’ll also refund the cost of the return postage.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if the goods are faulty. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Our return address is:
32 Victoria Park ,
Once we have received the returned products, we will inspect them and process the refund within 48 hours or provide a replacement.